Effective date: November 4, 2025
Welcome to Filevi. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your choices regarding that information when you use our website and services related to jewelry sales, inspiration, and content at filevi (“we”, “us”, “our”).
1. Scope
This Privacy Policy applies to personal data collected through our website (including mobile or other devices accessing the site), email, social media pages we operate, and other interactions with Filevi where this policy is posted or referenced. It does not apply to third-party websites linked from Filevi.
2. Information we collect
We collect information that helps us deliver our products and services, improve your experience, and comply with legal obligations. The categories include:
a. Information you give us
- Account information: name, email address, password, phone number, shipping and billing address when you create an account or place an order.
- Payment information: payment card details or other payment method data (collected and processed by our third-party payment processors — we do not store full card numbers on our servers).
- Communications: messages, support requests, reviews, and other correspondence you send to us.
- Marketing preferences: newsletter signups, preferences, and consent choices.
- Content you submit: product reviews, photos you upload (for custom orders, contests, or reviews), or other materials.
b. Information we collect automatically
- Usage and device data: IP address, browser type and version, device identifiers, pages visited, referring/exit pages, clickstream data, and other diagnostic data.
- Cookies and similar technologies: cookies, web beacons, local storage, and similar technologies to support site functionality and analytics.
c. Information from third parties
- Third-party services: information from payment gateways, shipping providers, analytics providers, advertising partners, and social networks when you interact with Filevi through those services.
3. How we use your information
We use your personal information for the following purposes:
- To provide, maintain, and improve our services and website functionality.
- To process and fulfil orders, manage payments, shipping, returns, and warranties.
- To communicate with you about orders, account activity, replies to inquiries, and important notices.
- To send marketing communications (with your consent where required) such as newsletters, promotions, and product updates; you can unsubscribe at any time.
- To personalize content and recommendations, and to show relevant advertising.
- To detect, prevent, and respond to fraud, security incidents, or other harmful activity.
- To comply with legal obligations and enforce our terms.
4. Legal bases for processing (where applicable)
Where applicable under data protection laws (for example, the EU General Data Protection Regulation), we rely on one or more of these legal bases:
- Performance of a contract: to process orders and provide services you request.
- Consent: for direct marketing, cookies beyond strictly necessary, and similar activities when you consent.
- Legitimate interests: for fraud prevention, site analytics, internal reporting, and improving our services (we balance these interests with your rights and freedoms).
- Legal obligation: where required to comply with law.
5. Cookies and tracking technologies
We use cookies and similar technologies to operate our site, remember your preferences, analyze usage, and support marketing. You can manage cookie preferences through our cookie banner or browser settings. Disabling certain cookies may affect site functionality.
6. Third-party services and advertising
We work with third-party service providers (e.g., payment processors, shipping carriers, analytics platforms, advertising networks, and social platforms). These third parties may collect and process data about your activity on our site. We require them to protect your data and to use it only for authorized purposes. Their processing is governed by their privacy policies.
7. Sharing and disclosure
We will not sell your personal information. We may share personal data in the following limited circumstances:
- Service providers: to vendors and contractors that perform services on our behalf (e.g., payment processing, hosting, fulfillment, marketing, analytics).
- Legal reasons: to respond to legal process, enforce our Terms of Service, or protect our rights, property, or safety.
- Business transfers: in connection with a merger, acquisition, bankruptcy, or sale of assets (we will notify affected users where required by law).
8. International transfers
Filevi operates internationally. Personal data may be transferred to, and processed in, countries other than the one in which you reside. When transferring data across borders we will take reasonable steps to ensure it is protected consistent with this policy and applicable law.
9. Data retention
We retain personal data only as long as necessary for the purposes set out in this policy — for example to complete orders, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of data and legal requirements.
10. Security
We use reasonable organizational and technical measures to protect your information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.
11. Your rights and choices
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal exceptions).
- Object to or restrict certain processing of your data.
- Request portability of your data to another provider.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at the details below. We may ask for information to verify your identity before acting on requests.
12. Marketing communications and opt-out
If you subscribe to our marketing messages, you may unsubscribe at any time using the link in the email, by changing your account preferences, or by contacting us. After unsubscribing, we may still send you transactional or service-related messages (e.g., order confirmations).
13. Children
Our website is not intended for children under 16 (or a higher age where local law requires). We do not knowingly collect personal data from children. If we learn that we collected data from a child without appropriate consent, we will take steps to delete it.
14. Links to other sites
Our site may link to other websites, including social platforms and vendor sites. This Privacy Policy does not apply to those sites — check their privacy notices before providing personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the site with a revised effective date. Significant changes will be highlighted where appropriate.
16. Contact us
For questions, requests, or concerns about this Privacy Policy or our privacy practices, contact:
Filevi
Email: privacy@filevi.com
Address: Tsar Samoil 10 / 27 Ohrid 6000
Last updated: November 4, 2025
Notes & customization tips:
- Replace the email and address above with your business contact details.
- Add the exact list of third-party services you use (payment gateway, analytics provider, advertising partners) and link to their privacy policies where possible.
- If you operate in or target customers in jurisdictions with special data-protection laws (for example, the EU/EEA, UK, California), consider adding a short section describing the specific rights and any additional disclosures required by those laws.
- If you collect biometric data, process sensitive categories of personal data, or use automated decision-making/profiling for sales/credit decisions, include explicit descriptions and legal bases.
Thank you for trusting Filevi with your information. We are committed to protecting your privacy and providing a secure shopping experience.